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APPLICATIONS ARE INVITED FOR THE POSITION OF MEMBER SERVICES OFFICER

FULL-TIME FIXED TERM CONTRACT

We are currently offering an opportunity to join our team as Member Services Officer, based in our Carrickmacross office. This role is integral to the first-class member service offering of our credit union. This officer will form a key part of a dynamic team working collectively to service our members in a friendly, respectful and co-operative way.

Key responsibilities Include 

• Delivering a high-quality service to members through various channels including in-person, phone and online platforms. 

• Dealing with members in a courteous, pleasant and professional manner. 

• Processing member transactions and balancing cash position. 

• Respond to incoming enquiries and proactively support members, in all areas, at all times providing excellent member service. 

• Back office administrative duties as required. 

• Support to the member services team and assist all departments within the organisation. 

 Key knowledge, skills and experience required include: 

•  Experience of working in a busy cash handling environment is essential.  
• Experience in a fast-paced customer focused environment would be a distinct advantage. (including front-of house/hospitality/retail)  

• A professional qualification/Designation such as QFA or APA Loans would be an advantage but not essential. However, appointees without a qualification outlined above, must be willing to undertake study to achieve the relevant qualification. (Central Bank Minimum Competency Requirements).  

• Excellent administration skills and attention to detail.  

• Excellent communication skills when interacting with members and colleagues. 

• Proficient I.T. skills.  

• Ability to work on own initiative as well as part of a team. 

• Discretion in dealing with confidential information. 

• Candidates must be available to work in other branches of the Credit Union as required 

• Full clean driving licence and own transport required. 

 The successful candidate will display professionalism and a pleasant manner in dealing with people.   

Working hours are five days a week across the Credit Union working week of Monday to Saturday. 

Applications for the above position should be made to Adele Ward, Head of Operations in writing or by email to adele.ward@dundalkcu.ie. Closing Date for applications is Friday 31st January 2025.